Below are some of our most commonly asked questions. If we haven’t answered your question, and you need additional assistance, please feel free to contact our customer service department firstname.lastname@example.org or calling us direct at 1800 848895. We’re available from 8:30 am to 5:00 pm, Monday through Friday Sydney Time.
Do you have someone who can help me design my shirt/jacket?
Absolutely, Liquid has an excellent art department, and our design services are available for $50.00 an hour, one hour minimum.
What is your turnaround time for custom apparel?
Once you’ve approved your art and given us your final sizes, an invoice will be sent across for payment. Once payment is received, we will begin production. Depending upon the size of your order, Liquid’s normal lead time is three to four weeks.
Do you offer rush service?
We do, depending upon our current production schedule.
I’m very tall – do you offer special sizing?
Yes, we do. We cut, print and sew your garment to meet your needs and we have an excellent pattern department so you don’t have to buy an oversized shirt/hoodie/jersey to get the extra length you want.
What are your minimums?
We have a six piece minimum per style. Liquid’s pricing is always quantity-based, with discounts at 6, 12, 25, 50, 100, 250+ and up.
What is your pricing on reorders?
For 12 months from your invoice date, if you order 50% of your original quantities, we will offer you the same price – original order 12 garments, order 6, receive 12 pc. pricing for one year.
Do you offer wholesale pricing?
No, see above, all of our pricing is quantity-based.
Do you charge per colour?
No, you have unlimited colours and logos. We offer both digital, screen print and offset which allows us to achieve most any colour you have in mind.
Can I mix designs with an order?
You can change colours, logos and make small design changes within an order for an additional fee. A complete redesign would be considered a new garment with the associated pricing of a new garment.
Will my shirt be “semi-custom” (meaning a “stock” design)?
Absolutely not, your design is 100% custom original, no two designs are alike.
Can I see samples of your products prior to placing an order with you?
Yes, we offer printed samples and sizing samples of all of Liquid’s line so that you can see and feel for yourself the quality and fit for which we are known.
How do I know what size to order?
We have a sizing chart on this website, if you should have any questions about sizing, please just give our customer service department a call at 1800 848895
Do you guarantee your work?
Yes, we guarantee all garments for 12 months for any kind of manufacturing defects. This would include zippers, seams and general construction.
What are your payment terms?
We request a 100% payment to start your order. On larger orders, we do occasionally offer terms with a purchase order. Please call Liquid’s customer service department for more info.
Are there shipping charges?
Yes, we do charge shipping. We use several carriers depending on order size and destination, and we use TOLL Ipec & DHL for our National & International customers.